Position: Managed Services Engineer

Company Overview:

Funtonetwork is a leading provider of managed IT services for businesses of all sizes. Our mission is to help our clients achieve their business goals by providing reliable, secure, and efficient IT solutions. We are committed to delivering exceptional customer service and building long-term partnerships with our clients.

Job Overview:

We are seeking a highly skilled Managed Services Engineer to join our growing team. The ideal candidate will have a strong background in IT and experience in managing and maintaining IT systems for businesses. The Managed Services Engineer will be responsible for providing technical support and managing the day-to-day operations of our clients' IT infrastructure.

Key Responsibilities:

- Monitor and maintain clients' IT systems, including servers, networks, and applications, to ensure optimal performance and uptime

- Troubleshoot and resolve technical issues for clients, including hardware, software, and network problems

- Proactively identify and address potential issues to prevent system downtime and minimize disruptions for clients

- Manage and maintain backup and disaster recovery systems for clients to ensure data protection and business continuity

- Implement and maintain security measures to protect clients' systems from cyber threats

- Collaborate with clients to understand their business needs and provide IT solutions that align with their goals

- Communicate technical information and solutions to clients in a clear and understandable manner

- Stay up-to-date with industry trends and advancements in technology to continuously improve our services and offerings

- Participate in on-call rotation for after-hours support as needed

Core Responsibilities

• Role coverage: Provide the role-specific coverage required for 🟢 Green — Managed Services Engineer.
• Tooling: Use role-appropriate tools such as Microsoft 365 or Google Workspace, Excel or Google Sheets, Teams or Zoom, SharePoint, and role-appropriate reporting or workflow tools.
• Review project scope and source materials: Review the opportunity scope, source posting, supporting documents, deadlines, addenda, and client requirements that affect the assigned role.
• Confirm role requirements and dependencies: Identify required inputs, assumptions, constraints, interfaces, decisions, acceptance criteria, and dependencies before beginning assigned work.
• Coordinate project delivery: Work with FuntoNetwork and related consultants to align responsibilities, handoffs, schedules, escalations, and client-facing outputs.
• Prepare assigned deliverables: Produce complete role-specific analysis, documentation, recommendations, configurations, estimates, or technical materials required for the engagement.
• Communicate with stakeholders: Provide clear updates, raise risks and questions promptly, document decisions, and communicate effectively with technical and nontechnical stakeholders.
• Support quality and readiness: Participate in reviews, resolve comments, maintain status information, and confirm assigned work is accurate, traceable, and ready for delivery.

Qualifications

• - Bachelor's degree in Computer Science, Information Technology, or a related field
• - Minimum of 3 years of experience in IT support or system administration
• - Experience with managing and maintaining IT systems, including servers, networks, and applications
• - Knowledge of backup and disaster recovery systems and best practices
• - Familiarity with security protocols and measures to protect against cyber threats
• - Strong problem-solving and troubleshooting skills
• - Excellent communication and customer service skills
• - Ability to work independently and in a team environment
• - Willingness to learn and adapt to new technologies and processes
• - Relevant certifications, such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA), are a plus
• Why Work for Funtonetwork:
• - Competitive salary and benefits package
• - Opportunities for professional growth and development
• - Collaborative and supportive work environment
• - Chance to work with a diverse range of clients and technologies
• - Company culture focused on teamwork, innovation, and continuous improvement
• If you are a highly motivated and skilled IT professional looking for a challenging and rewarding career, we encourage you to apply for the Managed Services Engineer position at Funtonetwork. Join our team and help us make a positive impact on our clients' businesses.

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Client-submission policy: Only consultants who complete FuntoNetwork vetting and are approved will be submitted to the client.

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